Because our products are food items, we handle returns a little differently from non-food goods — but we still want you to be satisfied with what you receive.
Damaged or Incorrect Items
If your order arrives damaged, leaking, or you’ve received the wrong item, please contact us within [48 hours] of delivery with your order number and a photo of the issue. We’ll arrange a replacement or refund once verified.
Quality Concerns
If you believe a product doesn’t meet our usual quality standards, let us know within [48 hours] of delivery, along with details and photos where possible. We take quality feedback seriously and will review each case individually.
Non-Returnable Items
Due to the perishable and consumable nature of our products, we’re unable to accept returns once an item has been opened or used, except in cases of damage, quality issues, or incorrect items as described above.
Refund Process
Approved refunds will be processed to your original payment method within [5–7 business days]. For COD orders, refunds will be processed via [bank transfer/UPI], and we may request your bank details for this purpose.
Cancellations
Orders can be cancelled before they are dispatched. Once an order has shipped, it cannot be cancelled, though you may still raise a concern under the policies above if there’s an issue on delivery.
Contact Us
To report an issue, contact us at seshadhrifoods@gmail.com or 90470 11101 with your order number.